Priority | Section | Component | Explanation / Recommended Inclusions |
1 | Code of Conduct & Ethics | Professional Conduct | Defines acceptable behavior, integrity, and adherence to public service values. |
Ethics & Integrity | Includes anti-corruption, no-gift policies, and whistleblower protection. | ||
2 | Discipline | Conduct Rules | Establishes consequences for rule violations; ensures fairness and accountability. |
Coverage in Contract Letter | A summary of rules and expectations provided upfront. | ||
3 | Grievance Redressal | Complaint Handling | Ensures employees have safe, structured ways to raise concerns. |
Anonymity & Fairness | Encourages openness through protections and neutral mechanisms. | ||
4 | Harassment (POSH) | POSH Guidelines | Statutory requirement; provides protection against sexual harassment with clear redressal. |
5 | Workplace Violence | Zero Tolerance Policy | Prevents aggression, threats, and unsafe work environments. |
6 | Confidentiality & IP | Data & IP Protection | Ensures sensitive public data and intellectual property are safeguarded. |
7 | Health & Safety | Safety Guidelines & Wellness | Covers occupational safety protocols and employee health programs. |
8 | Recruitment | Hiring Policy | Outlines transparent, fair hiring including interns and consultants. |
9 | Performance Management | Reviews & Incentives | Structures for regular feedback, appraisal, and rewards. |
10 | Compensation & Benefits | Pay, Allowances, Perks | Defines fair and transparent remuneration systems. |
11 | Leave | Leave Types & Policy | Covers statutory and organizational leave provisions. |
12 | Attendance & Hours | Work Schedule | Defines working hours, breaks, weekly offs, and tracking systems. |
13 | Work From Home | WFH Policy | Provides guidelines for remote work where applicable. |
14 | Contractual Employee Rules | Terms of Engagement | Defines service terms, entitlements, and limitations for contract staff. |
15 | Transparency | Communication & Disclosure | Builds a culture of open governance and public accountability. |
16 | Selection & Growth | Career Progression | Outlines how employees grow through performance and seniority. |
Internal Mobility, Succession Plans | Ensures long-term capacity building. | ||
17 | New Joiner’s Process | Induction & Onboarding | Smooth entry into the system with documentation and orientation. |
18 | Exit Management | Clearance & Exit Interviews | Facilitates orderly transition and organizational learning. |
19 | Training & Development | Induction, Skills, Learning Pathways | Encourages continuous capacity building and knowledge upgrading. |
20 | Employee Engagement | Welfare & Participation | Covers engagement programs, feedback mechanisms, and recognition. |
21 | Communication Policy | Internal & External Comms | Guidelines for emails, memos, social media, and public representation. |
Through these streamlined practices, large public organizations can ensure that they implement superior working atmosphere with reduced ambiguity in policies and procedures.
It is always a great idea to designate a long term committee to draft the HR Manual and use services of external consultants from GFI to support this activity. For more such explainers stay tuned to GFI Blogs.
